POTATOVPN is offered by FASTPOTATO PTE.LTD. We committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information.
This Policy applies to all services (collectively as the “Service”) offered by POTATOVPN (Software versions like Android, iOS) and POTATOVPN official websites.
Our principle toward date collection is to collect only the minimal data required to operate a VPN service.To offer better clarity for you, let's start with three points:
We do not log how you utilize VPN connection, which means we do not see the applications, service or websites you use personally while connected to our Service nor do we store them.
We do not store your original IP address or the server IP address that you connect which means we cannot share it to anyone no matter what happened.
We will not sell, use, or disclose any personal data to third parties not mentioned in this Privacy for any purpose.
We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
Such as registration date, email address (only if you choose to sign up with an email), subscription status (only if you make the purchase);
This data is automatically collected during actions including registration, purchase. It is strictly used for the user-support purpose.
Such as payment method, transaction ID (or reference ID) and timestamp;
This data is automatically collected by us when you make a purchase and is used for user support and troubleshooting only. Virtually, more information including geolocation, cardholder last name and last four digits of the Credit card may be collected independently by a third-party payment platform which is separated from our internal system.
Such as your device information, app version, data usage and geolocation(only city-level)
This data is automatically collected when you open and use POTATOVPN and it helps us to better understand our users and product planning, to further improve the user experience and user satisfaction.
Such as the connection timestamp, choice of the protocol, network type and error report;
Defense data: when you try to sign in or sign up on our site, we may collect your original IP address which is deleted automatically in 5 minutes to prevent Brute force. We cannot see the IP address or download it during that period.
Analysis data: such as sites visited via our servers from all users, it is anonymous aggregated data mixed from our tens of millions users which is non-identifying. we do not attribute any website visit or app usage to any specific user.
FASTPOTATO PTE. LTD. is the Data Controller of the information you provide us.
We retain essential data such as account data, status data and payment data to maintain the Service, unless you request a deletion. Besides, VPN usage data will be kept for LESS THAN 48 HOURS for the purpose of user-support and then automatically erased from our system permanently after that period.
We store your Personal Data only as long as it is necessary for the purposes for which it is collected, to provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. We erase or destroy the records containing Personal Data when they are no longer required; this will be done in ways that will ensure your continued privacy.
We are committed to protecting our users’ personal data as we have various technical and organizational measures in places to ensure, e.g., our system will erase the user's original IP addresses automatically if any, and only our authorized employees have the access to the data.
Consent and Age Restrictions
We do not log information from children under 18 intentionally as the Service is not direct to anyone under the age of 18. DO NOT USE the Service if you are not of legal age.
You have the right to inquire as to whether POTATOVPN is Processing Personal Data about you, request access to Personal Data including the categories of personal information we have collected about, and the categories of any of your personal information that we have disclosed for business purpose. You have the right to ask that we correct, amend or delete your Personal Data.
In each case, POTATOVPN provides this information: We provide the receipt of a Verifiable Consumer Request without charge, and you can request us up to 2 occasions every 12 months. We will send you a portable, readily-usable format (e.g. XML, or CSV,etc) within 45 days. If reasonably necessary, we may extend this period by an additional 45 days after we notify you.
Send an email to [email protected]
You can use the contact ways to request access to, receive, restrict, or request deletion or rectification of Personal Data held about you by POTATOVPN.
To protect your privacy, POTATOVPN requires you to login to your account with a username and password before granting you access to or allowing you to make any changes to your Personal Data. POTATOVPN makes good faith efforts to provide you with the ability to delete your Personal Data, however there may be circumstances in which POTATOVPN is unable to delete all your Personal Data. For example, we are unable to delete it where we are legally required to keep it, including where we need it to continue to offer you the service.
If POTATOVPN determines that your Personal Data cannot be deleted, we will explain why and provide a contact for further inquiries.
This section applies to individuals in the European Union and to individuals in other countries whose data privacy laws are similar to GDPR.
As a Data Subject you have rights under the GDPR. These rights can be seen below. POTATOVPN will always fully respect your rights regarding the processing of your personal data, and has provided below the details of the person to contact if you have any concerns or questions regarding how we process your data, or if you wish to exercise any rights you have under the GDPR.
(Chapter 3 of the GDPR) each Data Subject has eight rights. These are:
POTATOVPN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at: [email protected] (Please note that we may need one month or longer to respond)
POTATOVPN does not share information that identifies you personally with non-affiliated third parties for our own marketing use without your permission.
We will not discriminate against you for exercising your CCPA rights. Unless permitted by the CCPA, we will not:
POTATOVPN does not sell information that identifies you personally with non-affiliated third parties. POTATOVPN will not sell or trade Personal Data for commercial purposes.
Effective: 2nd Aug 2020